Brookside Motel reception

Frequently Asked Questions
& Guest Policies

Everything you need to know about checking in, parking, policies, and making the most of your stay at Brookside Motel.

1 Check-in & after-hours access

What are your standard check-in and check-out times?

Standard check-in is available from 2:00 PM, and check-out is by 10:00 AM.

Do you offer late check-out?

Late check-out may be available upon request, subject to availability.

Tip: guests who book directly on our website receive priority consideration for late check-out.

How do I check in if I am arriving late or after hours?

If you plan to arrive after hours, simply call our Manager on +64 3 930 0060 prior to arrival, and we will guide you through our simple key box and self check-in process.

What are your front desk hours?

Our front desk is open 7:00 AM – 7:00 PM daily. For arrivals outside these hours, we offer a simple self check-in process — just call us beforehand and we will set everything up for you.

2 Parking, EV charging & location

Is on-site parking available, and does it cost extra?

On-site parking is 100% free for all guests. We also have plenty of street parking right outside the property, making it easy to park larger work vans, trucks, or commercial trailers.

Do you have EV charging stations?

Yes. We offer on-site Type 2 EV charging for $25 overnight, so your electric vehicle is fully charged for the day ahead.

How far is Brookside Motel from Christchurch Airport and Rolleston Town Centre?

We are located under 2 km (about a 2 minute drive) from Rolleston Square and Town Centre, approximately 17 km (about 20 minutes) from Christchurch International Airport, and around 25 km (about 25 minutes) from Christchurch CBD. We are also just a 5-minute walk from Rolleston Train Station, making it easy to travel to and from Christchurch city.

3 Property policies & payments

What is your policy on smoking, vaping, and pets?

For the comfort and health of all guests, Brookside Motel is strictly a no pets and no smoking or vaping in rooms property.

What is your cancellation and deposit policy for group bookings?

Standard individual bookings enjoy flexible cancellation terms when booked directly through our website. For large group bookings, a 25% deposit is required in advance, with a 14-day cancellation policy.

4 In-room amenities & services

Are kitchen facilities available in the rooms?

Yes. Our rooms feature convenient kitchenette setups equipped with a microwave, refrigerator, electric kettle, and coffee/tea stations. If you require a full designer kitchen with an oven and dishwasher, consider booking our 4-bedroom house — BROOKSIDE RESIDENCE.

What TV channels and Wi-Fi do you provide?

Every room includes free unlimited high-speed Fibre Wi-Fi. In-room Smart TVs feature Samsung Lynk Channels, Freeview, and 20 Sky Channels.

Do you have laundry facilities on-site?

Yes. Guest laundry facilities are available upon request — ideal for longer corporate stays or travelling families.

Still have questions?

Have a Specific Question?

Our friendly team is always here to help ensure your stay in Rolleston goes smoothly.